We offer either refund or replacement if your fish are dead on arrival for overnight and airport to airport shipping only. A picture of the fish in the bag, or a small video is required. All post purchase refunds are subject to a 25% restocking fee. However, if you have any issues or concerns about your order, or questions on how to acclimate your fish, please do not hesitate to contact us.
(281) 785 - 8924