We do offer holds on orders! When you checkout there is an option to add a note to the order, simply let us know there how long you'd like them held for. We do charge for holds that are longer than 2 weeks. We make an exception for the winter holiday season where we mostly do not charge for holds because of how cold and congested postal services can get.
In the rare case that your order arrives not in the best of shape please contact us through any of our social medias or our email (SpaceCityFC@outlook.com). 95% of our orders are orders to be shipped so we are not in the business of our livestock arriving in any shape other than the best possible shape they can be in. But we understand things happen, especially in the hands of postal services so we will work with you if anything happens just contact us!
We offer guaranteed refunds/replacements on orders with overnight shipping. With 2-day shipping and standard shipping more variables come into play but we will come to a resolution with you in those cases.
Because of the nature of having to ship livestock we do not accept returns. We also cannot risk livestock coming back to us from environments that we do not know.