Although we are based in Houston, we are more than happy to ship across city and state lines-- provided you are in the US, or Canada. Our shipping is based primarily on temperature and to cover the necessary packing and temperature control needed to ensure your fish arrive safe and sound! We aim to ship as quickly and smoothly as possible. No one likes stress, especially fish!
***It is highly recommended to use an overnight or next-day shipping option to reduce stress on the fish and increase the likelihood that your fish will arrive in the best shape possible! We don't cover losses on any shipping longer than overnight/next day. This also applies to plants. In the case of a DOA please take a picture of the fish, still in the bag, and the package.***
WHAT KIND OF SHIPPING DO WE OFFER?
Our most used shipping method is UPS/USPS and it already calculated and applied at checkout. We do offer airport-to-airport shipping upon request and we can work with you if you have any other requests, just let us know!
WHAT IF I'M LOCAL?
We do offer free local Houston delivery (to within the Beltway 8 loop). If you are outside of that area we can meet up partway as well. We also can do local pick-ups at a local fish store if our schedules do not work out or you would like it as soon as possible and we are unable to deliver sooner.
WHY HASN'T MY ORDER SHIPPED?
Our shipping days are Monday and Tuesday to ensure that if any delays are to happen that they do not sit over the weekend. If you purchase in the middle of the week we may ship it the next day depending on your shipping method. We also work a lot during the week and may not be able to ship outside of our set shipping days (Monday and Tuesday).
If you have any questions or concerns about shipping please feel free to contact us at SpaceCityFC@outlook.com