Although we are based in Houston, we are more than happy to ship across city and state lines-- provided you are in the US, or Canada. Our shipping is based primarily on temperature and to cover the necessary packing and temperature control needed to ensure your fish arrive safe and sound! We aim to ship as quickly and smoothly as possible. No one likes stress, especially fish!
***It is highly recommended to use an overnight or next-day shipping option to reduce stress on the fish and increase the likelihood that your fish will arrive in the best shape possible! We don't cover losses on any shipping longer than overnight/next day. This also applies to plants. In the case of a DOA please take a picture of the fish, still in the bag, and the package.***
***If you are using an express payment option (Paypal/Apple Pay), please review the shipping option before completing your order! Sometimes the express payment options don't make it clear that you can change your shipping method.***
WHAT KIND OF SHIPPING DO WE OFFER?
Our most used shipping method is UPS/USPS and it is already calculated and applied at checkout. We do offer airport-to-airport shipping upon request and we can work with you if you have any other requests, just let us know!
WHAT IF I'M LOCAL?
We do offer free local Houston options. If your area is eligible it will show up upon checkout! We do offer pick-ups as well. If you chose PICK-UP as a shipping option feel free to contact us to set up an appointment if we haven't already reached out to you!
WHY HASN'T MY ORDER SHIPPED?
Our shipping days are Monday and Wednesday to ensure that if any delays are to happen that they do not sit over the weekend. If you purchase in the middle of the week we may ship it the next day depending on your shipping method. We also work a lot during the week and may not be able to ship outside of our set shipping days (Monday and Wednesday).
If you have any questions or concerns about shipping please feel free to contact us at SpaceCityFC@outlook.com